11000 Privacy Policy — Protection of Users’ Personal Information
Your privacy is our priority. This policy explains how 11000 collects, uses, stores, and protects the personal information of Malaysian users across all interactions with our platform.
When you register and use the 11000 platform, we collect several categories of information to ensure smooth and secure service operation. This information is divided into key types:
Full name, email address, phone number, date of birth, and encrypted password collected during 11000 account registration.
Device type, operating system, browser version, IP address, screen resolution, and time zone for security and optimization purposes.
Record of deposits and withdrawals in Malaysian Ringgit (RM), payment methods used, and transaction history within the account.
Records of gaming activity, session logs, preferences for sections visited, and interactions with platform features including customer support.
11000 uses the collected information for legitimate, specific operational purposes. We do not collect more data than is necessary to provide the services you access. Key purposes for data use include:
- Identity verification and account security — to ensure that only the legitimate account owner can access their account and perform financial transactions.
- Processing financial transactions in MYR — processes deposits and withdrawals accurately, including compliance with relevant financial reporting requirements.
- Improving User Experience — analyses usage patterns to optimise the interface, loading speed, and relevance of displayed content.
- Service communications — sending account alerts, transaction notifications, and important platform updates via email or in-app messages.
- Fraud Prevention and Platform Security — monitoring suspicious activity, unauthorized access attempts, and unusual usage patterns to protect all users.
- Legal Compliance — fulfilling obligations imposed by Malaysian laws related to data protection and online platform operations.
The 11000 platform uses cookies and similar tracking technologies to enhance user experience and secure login sessions. Cookies are small text files stored locally by your browser when you visit our platform.
There are three categories of cookies used by 11000:
- Essential Session Cookies — needed to maintain your login status as you browse the platform. Without these cookies, you would have to log in again on every page you visit.
- Preference cookies — saving language, region, and display preferences so you don’t have to reset them every time.
- Analytical Cookies — collecting aggregate, anonymous usage data to help 11000 understand how users interact with the platform for ongoing improvements.
You can manage or disable cookies via your browser settings. Please note that disabling essential cookies may affect login functionality and your overall experience on the 11000 platform.
Data Storage and Security
All personal information of 11000 users is stored on servers protected with industry-standard SSL encryption. Passwords are hashed and cannot be recovered by anyone, including our technical team. Database access is restricted to authorized personnel only, and every access is logged for security audits.
Account and financial transaction data denominated in Malaysian Ringgit (RM) is retained for the period required to meet service obligations and relevant legal requirements. When an account is officially closed and all obligations are fulfilled, the information will be deleted or anonymized according to internal procedures.
Sharing with Third Parties
11000 does not sell, rent, or share users' personal information with third parties for marketing purposes without explicit user consent. Information will only be shared under the following circumstances:
- Payment Service Providers — required transaction information is shared with approved payment processors to complete deposits or withdrawals in MYR.
- Legal Compliance — when required by a court order, investigation by Malaysian authorities, or binding legal obligations.
- Fraud Protection — in cases where information sharing is necessary to investigate or prevent fraudulent activities involving the platform.
As a 11000 user, you have certain rights regarding the personal information the platform holds about you. We respect these rights and are committed to processing them within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about your account at any time.
If any of your information is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal retention requirements.
To exercise any of the rights above, or if you have any questions regarding this Privacy Policy, please contact the 11000 support team via live chat within your account or by email at [email protected]. You may also refer to the FAQ contact us for more information on account management and privacy.
This Privacy Policy may be updated periodically in line with changes in legal requirements or platform practices. The latest version is always available on this page. Continued use of the 11000 platform after updates are published signifies acceptance of the revised policy.
Your Privacy Is Protected — Play with Confidence
Your data is safe with 11000. Register an account today and enjoy a transparent, secure online entertainment experience that fully respects your privacy.